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Procedure NameIndustrial Customs Duty Rebates



Responsible Agency       

Address:  International Trade Department

                 Ministry of Commerce, Industry and Trade             
                 Gwamile street

                 (Between the DPMs office and Eswatini Bank)

                 Mbabane, Eswatini

Phone:    (+268) 2404 1808







Legal base of the Procedure

Customs and Excise Act, 1971


 Free of charge


Required Documents


Type of information



Rebate application letter

Addressed to the Principal Secretary (Ministry of Commerce, Industry and Trade)

2 Part C- Information of products to be imported Rebate item, description of goods, HS codes, weight, quantity, amount (Emalangeni), and country of origin
3 Business registration 
4 Rebate store registration  


Process Steps

Step 1

The applicant (industrial company) prepares an application letter to request issue of the rebate certificate.

Step 2

The applicant emails the letter to a trade policy analyst in the International Trade Department. The letter must include the Part C attachement.

Step 3

The trade policy analyst reviews and validates the application, and if all meets the requirements then they issue a rebate certificate and send to Eswatini Revenue Authority.

Step 4

The Eswatini Revenue Authority  also reviews the application and then proceeds to upload it to ASYCUDA World if approved.

Step 5 The applicant can then download the rebate certificate from ASYCUDA World for use.  



The following form/s are used in this procedure
TitleDescriptionCreated DateUpdated DateIssued By
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This procedure applies to the following measures
NameMeasure TypeAgencyDescriptionCommentsLegal DocumentValidity ToMeasure Class
Industrial Customs Duty Rebates CertificateExternalEswatini Revenue AuthorityA Rebate is a waiver of customs duties on specified goods under prescribed conditions. Liability will exist until the conditions are fulfilled. Its principal aim is to promote competitiveness of exports in international markets. The certificate is obtained from the International Trade Department (ITD) of the Ministry of Commerce, Industry and Trade, and administered by SRA at ports of entry after being uploaded into ASYCUDA World. The application is made once and is applicable for a period ending 31 December for applicable year for multiple consignments provided the import quantities stay within the allowed quota for the permit. Applicants are also allowed to apply for additional quantities when the need arises. There are no charges associated with processing and issue of the rebate certificate.The Customs and Excise Act, 197109-09-9999Good