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NameProcedure for Complaints Handling
DescriptionTo ensure uniform norms for receiving and dealing with complaints relating to operations of SWASA Management Systems Certification Scheme.
CommentsComplaints: dissatisfaction expressed (other than appeal) by a person or by an Organization on the output of any service rendered by MSCS.
Validity From01-01-2003
Validity To09-09-9999
Technical Code
AgencyEswatini Standards Authority
Created Date2020-08-11 06:42:36
Updated Date2020-08-11 06:42:36
Measure TypeTest Standard
Legal/RegulationThe Standards and Quality Act, 2003
Un Code


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