| Name | Procedure for Complaints Handling |
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| Description | To ensure uniform norms for receiving and dealing with complaints relating to operations of SWASA Management Systems Certification Scheme. |
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| Comments | Complaints: dissatisfaction expressed (other than appeal) by a person or by an Organization on the output of any service rendered by MSCS. |
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| Validity From | 01-01-2003 |
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| Validity To | 09-09-9999 |
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| Reference | |
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| Technical Code | |
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| Agency | Eswatini Standards Authority |
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| Created Date | 2020-08-11 06:42:36 |
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| Updated Date | 2020-08-11 06:42:36 |
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| Status | Active |
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| Measure Type | Test Standard |
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| Legal/Regulation | The Standards and Quality Act, 2003 |
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| Un Code | |
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