| Name | Procedure for Appeals Handling |
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| Description | This procedure describes the activities to ensure that appeals are promptly dealt with. This covers Management System Certification services. |
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| Comments | Appeal: any request for review that is conveyed in writing, against a decision made by MSCS taking into consideration the explanation provided by the client. This may be either during the course of audit at the client's premises or any work pertaining to certification. Appeals can be due to: a) refusal of an audit by MSCS. b) non acceptance of scope of certification; c) decisions made on misuse, suspension, withdrawal, cancellation, extending and reducing the certification; d) failure to recommend certification by the Certification Committee; e) notification by any third party/interested party against the grant of certification by MSCS. |
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| Validity From | 01-01-2003 |
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| Validity To | 09-09-9999 |
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| Reference | |
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| Technical Code | |
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| Agency | Eswatini Standards Authority |
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| Created Date | 2020-08-11 06:36:45 |
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| Updated Date | 2020-08-11 06:36:45 |
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| Status | Active |
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| Measure Type | Test Standard |
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| Legal/Regulation | The Standards and Quality Act, 2003 |
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| Un Code | |
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